Utility management isn’t just about paying bills
It’s about controlling cost, consumption and risk across every property. BillPortal turns every multifamily utility bill into one source of truth — captured, validated, approved, allocated and analyzed, so nothing slips through the cracks.
Built for multifamily
Vacant Cost Recovery (VCR)
Identify and recover utility costs on vacant units with occupancy-aware data.
Vacant-unit mail flow
We set up a mailing address at onboarding so vacant-unit bills are processed and paid on time.
Property, common area & units
Model each property with common areas and units separated for fully organised bills.
Collection Agents
Vendor portal credentials and automated agents collect bills in time to pay them.
Bulk ACH payments
Run weekly or fortnightly payment files and pay common-area and unit bills in bulk.
Missing & late tracking
Chase missing, late-arriving and overdue bills — especially during transition.
How much vacant utility spend could you recover?
When a unit sits empty, its utility charges fall back on you. Estimate the spend you could recover across your portfolio with occupancy-aware, validated bill data.
Industry turn + downtime, e.g. 14–30
Electric, water, gas while empty
Illustrative estimate for planning only — not a guarantee of recovery. Actual results depend on occupancy data, tariffs and recoverability rules.
What good looks like
- Recovered vacant-unit utility costs and protected NOI
- Timely, bulk payments with no missed due dates
- Fully organised bills by property, common area and unit
- A clean transition from your previous incumbent
Multifamily — your questions answered
The platform is built to support the standard multifamily payments process through transition and cutover, so you stay in control from day one. In the first month, you pay the new charges. In the second month, where there is a balance brought forward (BBF), you settle the total amount due on those bills. From the third month onward, you move to your standard payment cycle. The platform applies this staged logic automatically. If you choose our managed service, we can set the whole process up and run the transition for you. Talk to our friendly support team today to learn more.
See how much time and spend you can reclaim
Book a personalised walkthrough and we’ll map BillPortal to your portfolio, suppliers and payment flows.